Phone orders, paper prescriptions, and manual delivery follow-up limit how far a pharmacy can grow. This digital pharmacy solution helps pharmacies, hospital pharmacies, and healthcare startups manage online medicine orders, prescription uploads, product catalogues, order processing, customer communication, and delivery workflows — built on the CSoft Pharmacy Ecommerce foundation and customized to your operation.
This solution may include: CSoft Pharmacy Ecommerce · prescription upload workflow · payment gateway integration · delivery workflow customization · optional hospital or clinic integration · training and support.
We set up your product catalogue — medicines, supplements, and healthcare products — with categories, pricing, and availability maintained from one place
Customers upload prescriptions securely; your pharmacists verify them through a workflow configured to your dispensing rules before orders are fulfilled
Stock tracking, reorder alerts, expiry date monitoring, and multi-location management configured to how your pharmacy actually operates
Orders move through clear processing stages with status visible to your team and customers, including delivery tracking and notifications
We integrate the payment gateway of your choice — online payments, UPI, wallets, and cash on delivery — as part of the solution setup
Delivery workflows customized to your model — in-house riders, delivery partners, or both — with assignment, tracking, and performance reporting
GST calculation, invoice generation, and tax reporting built into the order flow, configured for the slabs and exemptions that apply to your products
Customer accounts with purchase history and saved prescriptions, plus communication setup, promotions, and reorder workflows to bring customers back
What pharmacies and healthcare startups typically achieve with this solution
Customers can order medicines anytime through web or mobile, with order confirmation and delivery scheduling — extending your reach beyond walk-in hours
Expiry monitoring and reorder workflows help reduce expired stock and carrying costs, with reports that show where stock is moving
Prescription verification steps, GST handling, and documentation are part of the order flow itself, supporting adherence to pharmacy regulations
Retail pharmacies that want to sell online, hospital pharmacies that want to serve patients after discharge, and healthcare startups building a medicine delivery business. The same CSoft Pharmacy Ecommerce foundation supports each model — we configure and customize it to fit yours.
Customers upload prescriptions through encrypted, secure upload. Your licensed pharmacists review each prescription in a verification queue before the order is approved for fulfilment. We configure the verification steps, rejection reasons, and customer notifications to match your dispensing policy and applicable regulations.
Yes. Hospital or clinic integration is an optional part of the solution — for example, linking discharge prescriptions or pharmacy orders to your hospital information system. We scope this as custom integration work, using the platform's integration-ready architecture, so data flows without double entry.
We start with catalogue setup and your prescription verification workflow, integrate your payment gateway, customize delivery workflows, and set up customer communication, promotions, and reorder flows. Existing pharmacy management, billing, or inventory systems can be connected through APIs. Training and support continue through go-live until the platform runs smoothly in your operation.
Tell us how your pharmacy operates today. We will show you how the CSoft Pharmacy Ecommerce foundation fits, and what we would customize for you.